Mainland UK over £100 (Free Delivery)
Delivery of orders valued over £100 excluding VAT is free of charge to most parts of the UK. There are some exceptions. Postcode areas AB, BT, FK, HS, IM, IV, KW, PA, PH, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO30 & BT are excluded from free delivery and will incur a carriage charge.
Oversized products which require a pallet delivery, or crane/hiab offload may also incur an additional charge.
Mainland UK under £100 (£7.95 Delivery Charge)
Delivery of most orders under £100 excluding VAT and weighing less than 25kg will be charged at £7.95 plus VAT. Exceptions to this are the items to postcode areas AB, BT, FK, HS, IM, IV, KW, PA, PH, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO30 & BT. Larger consignments and items may carry and additional charge for delivery. We will always confirm the delivery charges before accepting your order.
Delivery of your order to your premises
Delivery will be made Monday to Friday between 08:30-18:00 and will be made to ground floor, kerbside only (unless previously agreed in writing). Standard delivery is not always timed delivery. You or an authorised person must be available to sign for your delivery. Failed attempts at delivery may result in additional re-delivery charges. Leaving goods without a signature is entirely at your own risk. We expect you to inspect your package before signing and sign accordingly as ‘damaged package’ if it is not received in satisfactory condition. It is very important that you to check your order on receipt and inform Total Janitorial Supplies immediately of any damages or missing items. For the sake of clarity, this should be on the day of delivery. Total Janitorial Supplies will not be responsible for any damages or breakages after the goods have been signed for except where they are signed for as ‘package damaged’, or reported to us as damaged on delivery, on the day of delivery. Any damage to goods signed as ‘package damaged’ must be reported to us within 3 working days.
Estimated delivery times
Most items are despatched by the next working day following acceptance of your order. Standard delivery is between 3-5 working days, for none stocked items delivery generally takes 5-10 days. Due to the items being despatched from multiple locations and some of our products having longer delivery times, your goods may arrive in different packages and with different carriers, at no additional cost to you. We will endeavour to provide you with delivery information on the website where we can. Stock levels may vary on a daily basis but we will always attempt to despatch your item as soon as possible and will inform you if there is a significant delay expected on your order.
Whilst we endeavour to deliver your goods to you as quickly as possible, at the very latest delivery will take place within 30 days from the date following the day we accept your order (unless stated on the website or informed to you by our customer representatives).
We want you to be entirely happy with your purchase from Total Janitorial Supplies. If you decide that the products are unsuitable for any reason you may cancel your order, subject to our terms and conditions, prior to shipping or within 14 days of delivery. Notification of cancellation must be in writing, either by email to sales@totaljanitorialsupplies.co.uk, or by letter which requires a signature on delivery, to Total Janitorial Supplies, 1 City Road East, Manchester, M15 4PN. Any other form of notification will not be valid.
We are primarily a Business to Business supplier. For all business transactions The Sale of Goods Act 1979 applies. If you are purchasing products for domestic use with delivery to your home address The Consumer Contracts (Distance Selling) Regulations 2013 will also apply. In either case the cost of collecting the item(s) to be returned will be borne by the customer.
Upon receipt of your written cancellation request you will be issued with a short returns form, by email, on which to provide details of your order and the reason for returning the item(s). Unless the goods are faulty, the returns form must be completed and returned to Total Janitorial Supplies within the 14 days notification of return period. On completion of the returns form you will be provided with a returns number to be quoted on all returns correspondence. We will then arrange for the goods to be collected by our courier. The goods must be in their original packaging, unused, suitable for resale and suitably packed to ensure their safe return. The customer must make the goods available at the collection time. The customer will be charged for any unsuccessful visits by the courier where the goods are not available for collection. We will not provide refunds, or accept returns of any goods which are returned independently, or liability for any goods received at our premises, where our returns procedure has not been followed.
Where goods are returned for reasons other than loss, damage or error on the part of Total Janitorial Supplies, a re-stocking fee* of 20% of the cost of the goods, to cover handling and administration, will be charged and the customer will be liable for the return costs which will be deducted from the refund. Return collection charges will be £7.25 plus VAT unless the item was subject to a higher initial delivery charge for despatch, whereby the higher charge will also be applied when returning the item. Original shipping costs will not be refunded to the customer.* Refunds will be made within 14 days and by the same method as the original payment was made.
*Except where The Consumer Contracts (Distance Selling) Regulations 2013 apply
Damaged Goods
Customers are expected to examine the goods on receipt and report any damages or shortages within 2 working days. For damaged/faulty goods please notify us, preferably by email sales@totaljanitorialsupplies.co.uk and we will forward a returns form for more information. Please complete the returns form as soon as possible and return it to us. We will begin to look into the problem straight away.
All products, with the exception of consumables, supplied by Total Janitorial Supplies carry a 12 months minimum guarantee,
some have up to 10 Years Guarantee. Please see the description of the item for the exact length of guarantee offered for individual products.
We will always try to help with any issues you have with products that you have purchased from Total Janitorial Supplies, even if they are outside of the guarantee, but we are often restricted by suppliers as to exactly what help we can offer. If you need any help with any of our products, please don’t hesitate to call us.
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